Tenant Services Authority
Your chance to have your say about standards in social housing
The Tenant Services Authority (TSA) is the new regulator for homes owned by housing associations. From spring 2010, they are likely to be responsible for local council and arms-length management organisation (ALMO) landlords too.
The first thing the TSA needs to do is draw up a brand new set of standards for all social landlords, like Guinness Hermitage. These standards are very important, as the TSA will be monitoring how landlords do in achieving them and taking action against any who dont.
The TSA is listening to tenants across England to help them understand what tenants want to see in the new standards. They are calling this the National Conversation, and it started on 19 January 2009.
This is your opportunity to help set the standards for all social landlords and make sure that services for tenants continue to improve, so do get involved.
There are lots of ways tenants can take part in the National Conversation. The Tenant Services Authority will be holding a series of regional events for a number of tenants and other events for landlords. They will be asking landlords to nominate tenants to the regional events and Guinness Hermitage will have details of how you can get involved.
The TSA would also like residents to get involved in Local Conversations. To find out about events in your area, contact Louise Blythe at Guinness Hermitage on 01672 518665 or email louise.blythe@guinness.org.uk Local Conversations dont have to be formal they could be a group of residents getting together over a cup of tea in somebodys home or in a community centre.
If youd like to organise your own event you can order a resource pack from the Tenant Services Authority on 0845 230 7000 (Option 1), or get more information on the website: www.nationalconversation.co.uk
